We have listed everything below about our policy to avoid even a bit of a problem. We accept returns & exchanges in India.We handle on a case-by-case basis with the ultimate goal of making our customers happy.

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Time limit to claim returns: Tirupurdress’s Policy gives you an option to return or exchange most products purchased on the TirupurDress global store for any reason within 7 days from the date of delivery. Post 7 days, there are no returns accepted.

 

Note:  

Returns and Refunds are only accepted in case of a significant manufacturing defect. In this case, please make sure to mark the defective part of the clothing with tape to bring the damage to notice.
Thread pulls are not considered defective in handloom clothing. No exchange, No Returns because of dislike of colours or fabric quality. At times the image colour may vary due to digital photography and light adjustment.
 

How to return/exchange the product?

Call us on Customer Care at +91 9944209700 or chat on whatsapp or Write to us at tirupurdress@gmail.com

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Once you have requested a return, our team will go through it and send approval based on our return policy. After which, we will send you a return shipping label.

Please allow up to 3 business days for it to accept. Once the request has been generated, there are two ways to return the product to us:

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Pick up: We will send a free return shipping label to your address. you will have to pack the item/s in the original condition received and handover to the courier assigned for collection.
Self-ship: You may also courier the product to us at our registered address: 38/01,Indhra nagar, Chitode,
Erode - 638102.

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Customers will receive a full refund on the returned product both ways, or you can also request for coupon code worth the product amount that you could use on future purchases from tirupurdress.com You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your card in 24-48 hours.

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Note:

If we do not receive the return, we cannot process a refund or exchange unless you can provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.

 

The following EXCEPTION is applied to this Policy:

All customised products (which have been made to a customer’s size/measurements) are non-returnable. 
All food items, Lingerie and perfumes and cosmetics cannot be exchanged or returned. We refund in exceptional circumstances. Make sure these criteria are met before you apply. We hold the right to refuse items that do not meet these standards:

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All items must be returned in their original condition with all original tags and packaging intact (e.g. shoes must be packed in the original shoe box).
All items must be unused, unworn, unwashed, undamaged. All garments and shoes should be tried only on carpeted surfaces.
For size-related returns. Please measure the clothing with a measuring tape and share the images with us. Then, we will cross-check against the product size chart and proceed with return/exchange accordingly.

Note:

We only ask that you preserve its original condition, tags, and packaging. You are welcome to try on a product, but please take adequate measures to maintain its shape.
A product is not considered ‘faulty’ if there is a slight colour variation between the image on the website and the actual product.
 

Here are some frequently asked questions about return/exchange:

How Long Does It Take for My Return to Process?

We guarantee free returns on most items. Please expect transit times of 5-7 business days. Once we have received your return, please allow up to 3 business days to be processed. You will receive an email confirmation once your refund or exchange has been completed. Once you receive a refund notification, the refund will show on your credit card in 24-48 hours.

Shipping for Made to Order Items?

We do not ship "Made to Order" items to PO Boxes, APO or FPO addresses. Items marked as "Made to Order" will arrive at you in 15-20 business days.

How to cancel my order if I change my mind after placing the order?

You can choose to cancel all Non-Ready to Ship products only if done within 24 hours of placing them. After that, we will initiate a 100% refund, and a confirmation of the same will be sent to you via email.

The order can be cancelled before 8 am IST through “my-account -> my-orders” from the time of order placement.  Or you can call us on Customer Care at +91 9944209700 or chat on whatsapp or Write to us at tirupurdress@gmail.com

How to partially/entirely cancel the order or edit the order?

If you want to edit the order on the same day of placing the order, then before 8 am IST, Go to the “my orders” page from your account. And select the order you want to cancel and click on the cancel button(That is because our orders go into fulfilment every day at 8 AM IST, after which you can't edit the order.)
In all other cases, chat with us on Whatsapp or call us +91 9944209700 or email us at tirupurdress@gmail.com our customer service will help you cancel or edit the order. 
We'll always do our best to take care of customers. Customers will receive a full refund on the cancelled product either way, or you can also request for coupon code worth the product amount that you could use on future purchases from tirupurdress@gmail.com

Why a "24 Hour" deadline?

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customising, and logistics starts, and the ordered product has already passed through a couple of phases in most cases. In case a garment has to be prepared or customised, the process is already underway.

Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of receiving the order.

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And what if I cancel after 24 hours of ordering?

1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

2) We provide a refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance.

3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via email.

But if I am unable to find an alternative Ethnic Fashion Statement?

In such cases, we ensure that a complete refund (inclusive of the product cost and shipping charges) is initiated at the earliest sans any deductions. We also offer compensation through Store Credit or discount coupons depending upon the order value and delay in communication.

Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?

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No worries. Such situations are often encountered when customers forget to :

1) Update their complete shipping details

2) Update measurement attributes

3) Verify or give their consent if required on certain pending notifications within the requested time

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As a policy, we try to reach out to our esteemed customers via their registered e-mail addresses. In case of non-receipt of any response, we try to give them a call. If we do not answer in 15 days, we issue a Non-refundable Store Credit against the cancellation of the order, which the customers can use to place future orders with us. We share an update on the same via email as well. 

Remember, we try to keep our customers posted at every stage of their order with us, and it helps to have your inputs at the right time.

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What will be my options if there was an error by TirupurDress?

We will duly acknowledge the issue, and you would always be welcome to decide from proceeding with:

An Item Replacement
Issuance of a Store Credit
A Refund of order value

Do I have to pay the courier service for shipping the item back?

In case the item is damaged you don’t need to return the item and we'll replace it with any item of your choice. In other cases, we will send the return label to your address.

How long does it usually take for Returned Items to reach back to the Trendia Global Warehouse?

International shipments usually take between 6 to 8 weeks in transit if done through the postal service. Any shipment returned within India takes 3-4 days to reach if sent through DTDC. The exact time taken for transit would depend on the nature of the product and your location.

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